Privacy Policy
Last Updated: March 1, 2025
Introduction
At Inner Canvas Coaching ("we", "our", or "us"), located at 152 Aletha Street, Centurion, South Africa, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our coaching services, visit our website, or communicate with us in any form.
By accessing our services or providing information to us, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, postal address)
- Demographic information (age, gender, occupation, education)
- Payment and billing information
- Information shared during coaching sessions
- Goals, challenges, and personal development information
- Feedback and survey responses
Technical Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referral sources
- Location data
- Other usage data collected through cookies and similar technologies
How We Collect Information
1. Direct Collection: Information you provide when you:
- Complete intake forms or questionnaires
- Register for coaching services
- Participate in coaching sessions
- Communicate with us via email, phone, or other channels
- Provide feedback or testimonials
2. Indirect Collection: Information collected through:
- Cookies and tracking technologies on our website
- Analytics providers
- Payment processors
- Scheduling software
How We Use Your Information
We use the information we collect for the following purposes:
1. Providing Services:
- Delivering coaching services and support
- Processing payments and managing accounts
- Scheduling and managing appointments
- Personalizing your coaching experience
2. Communication:
- Responding to your inquiries and requests
- Sending service-related announcements
- Providing information about our services, events, or resources
- Sending follow-up communications related to your coaching journey
3. Improvement and Development:
- Analyzing usage patterns to improve our services
- Developing new programs and offerings
- Training and quality assurance
- Research and statistical analysis (using anonymized data)
4. Legal and Security:
- Protecting our rights, privacy, safety, and property
- Detecting and preventing fraud and abuse
- Complying with legal obligations
- Enforcing our terms and policies
Information Sharing and Disclosure
We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
1. Service Providers: We may share information with trusted third parties who assist us in operating our business and providing services, such as:
- Payment processors
- Scheduling software providers
- Email service providers
- IT and cloud service providers
These service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, or that of our clients or others.
5. With Your Consent: We may share your information with third parties when you have given us your consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:
- Encryption of sensitive information
- Secure storage systems
- Password protection and access controls
- Regular security assessments
- Staff training on privacy and security practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our coaching relationship with you
- Legal obligations to retain certain information
- Relevant statutes of limitations
- Ongoing or potential disputes or legal claims
- Guidelines from professional coaching associations
When personal information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
1. Access: You have the right to request copies of your personal information that we hold.
2. Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
3. Erasure: You have the right to request that we erase your personal information, under certain conditions.
4. Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
5. Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
6. Objection: You have the right to object to our processing of your personal information, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit our website.
Types of Cookies We Use:
- Essential Cookies: Required for the operation of our website
- Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage
- Functionality Cookies: Enable us to personalize your experience
- Targeting Cookies: Record your visit to our website, pages visited, and links followed
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Significant changes will be communicated to you directly when possible, such as through email or a notice on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details provided below or through the form that follows.